Concerns or Complaints

We place a high value on our partnerships with parents and the wider community. Where issues arise, or where there are concerns, we are keen to resolve these as quickly and positively as possible

The school has a wide range of staff available to help students, or their parents and carers, with any issues or concerns that might arise

Tutors

Your child's Tutor should be contacted in the first instance. They can help you with routine issues and general concerns.  To get in touch with one of them please email the academy at admin@axevalley.bep.ac or telephone 01297 32146.

Alternatively, you can email them directly - details can be found on our Staff page

Year leaders

If you have an issue regarding learning, achievement or academic progress, please contact your child's Year leader.

Also, if you have any concerns around behaviour, bullying, wellbeing or pastoral care, the Year leader is the best person to speak with.

Class Teachers or Subject/Faculty leaders

Teachers and Subject/Faculty leaders should be contacted if you have concerns around your child’s learning and progress in a specific subject or have queries around the homework they are being set.

SEND Team

The SEND Team support students with additional needs, including those with special educational needs, children who are looked after or have previously been looked after, and those with particular medical needs where additional support is required.

The Team is led by Mr Kyberd (Assistant Headteacher – SENDCo) and can be contacted by emailing the academy on jkyberd@axevalley.bep.ac or telephone 01297 32146

Senior staff

The Senior Leadership Team, Headteacher or CEO should be contacted for issues not resolved satisfactorily after all other channels have been followed.

To make contact with them, please email the academy at admin@axevalley.bep.ac or telephone 01297 32146 to request an appointment, giving at least 24 hours notice.

Complaints Policy

If you wish to make a formal complaint to the school you can access our Complaints Policy on the website policies page.